Welcome to Shortn. These Terms of Service ("Terms") govern your use of our URL shortening service, QR code generation, and bio page creation services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms.
Please read these Terms carefully. If you do not agree to these Terms, you may not use the Service.
1. Acceptance of Terms
By creating an account, accessing, or using Shortn, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
2. Eligibility
You must be at least 13 years old to use the Service. If you are under 18, you represent that you have your parent or guardian's permission to use the Service. By using the Service, you represent and warrant that you meet these eligibility requirements.
3. Account Registration
3.1 Account Creation
To access certain features of the Service, you must create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain and update your information to keep it accurate
- Maintain the security of your password and accept responsibility for all activities under your account
- Notify us immediately of any unauthorized access or security breach
3.2 Account Responsibility
You are responsible for all activities that occur under your account. We are not liable for any loss or damage arising from your failure to maintain the security of your account.
4. Service Description
Shortn provides:
- URL shortening services with custom aliases
- QR code generation for shortened URLs
- Bio page creation and management (link-in-bio)
- Click analytics and tracking
- Link management and organization tools
- Campaign tracking and tagging features
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice.
5. Subscription Plans and Billing
5.1 Plans
We offer different subscription plans (Free, Basic, Plus, and Pro) with varying features and usage limits. Plan details, features, and pricing are available on our pricing page.
5.2 Payment Processing
All payment processing is handled by our payment service provider, Polar.sh. By subscribing to a paid plan, you agree to Polar's Terms of Service and Privacy Policy. We do not store your payment card details.
5.3 Billing
- Subscriptions are billed monthly or annually, depending on your selected plan
- You will be charged at the beginning of each billing period
- All fees are non-refundable except as required by law or as expressly stated in these Terms
- We reserve the right to change our pricing with 30 days' notice
- If your payment fails, we may suspend or terminate your access to paid features
5.4 Upgrades and Downgrades
You may upgrade or downgrade your plan at any time:
- Upgrades take effect immediately, and you will be charged a prorated amount
- Downgrades take effect at the end of your current billing cycle
- You may schedule a downgrade or cancellation to take effect at the end of your billing period
5.5 Cancellation
You may cancel your subscription at any time through your account settings or the billing portal. Cancellations take effect at the end of your current billing period. No refunds will be provided for partial billing periods.
5.6 Free Trial
We may offer free trials for certain plans. If you sign up for a free trial, you will be charged when the trial period ends unless you cancel before the trial expires.
6. Acceptable Use Policy
You agree not to use the Service to:
- Violate any applicable laws, regulations, or third-party rights
- Create shortened links to malicious websites, phishing pages, malware, or illegal content
- Spam, harass, threaten, or abuse other users or third parties
- Distribute viruses, worms, or other harmful code
- Engage in fraudulent activities or impersonate others
- Infringe on intellectual property rights of others
- Collect or harvest personal information without consent
- Circumvent or attempt to circumvent any security or access control measures
- Use the Service to distribute adult content, hate speech, or violent content without appropriate warnings
- Use automated tools to access the Service in a manner that sends more requests than a human could reasonably produce
- Resell or redistribute the Service without our written permission
- Use the Service for cryptocurrency mining or similar resource-intensive activities
6.1 Abuse Detection and Enforcement
Every destination URL is validated and scanned for malware, phishing, and other abuse signals before and after a short link becomes active. We assign each link a risk score and may show an interstitial safety page, or automatically disable a link, when that score exceeds our threshold or when we receive multiple abuse reports.
Disabled links stop redirecting and display a blocked notice. To report abuse or appeal an enforcement decision, email [email protected] or see our Abuse Policy.
7. Content and Ownership
7.1 Your Content
You retain ownership of all content you submit to the Service, including URLs, custom aliases, QR codes, and bio pages. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, store, display, and distribute your content solely for the purpose of providing the Service.
7.2 Content Responsibility
You are solely responsible for all content you submit and the consequences of sharing that content. You represent and warrant that you have all necessary rights to the content you submit and that your content does not violate these Terms or any applicable laws.
7.3 Our Content
The Service, including its design, features, functionality, text, graphics, logos, and software, is owned by Shortn and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our written permission.
7.4 Content Removal
We reserve the right to remove, disable, or modify any content that violates these Terms or that we determine, in our sole discretion, to be harmful, offensive, or otherwise objectionable.
8. Analytics and Data Collection
When users click on your shortened links, we collect analytics data including but not limited to: IP addresses, device information, browser type, referrer, geographic location, and timestamp. This data is provided to you for analytics purposes. You are responsible for complying with all applicable privacy laws when using this analytics data.
9. Termination
9.1 By You
You may terminate your account at any time by contacting us or using the account deletion feature in your settings. Upon termination, your access to the Service will be immediately revoked.
9.2 By Us
We may suspend or terminate your account and access to the Service at any time, with or without notice, for any reason, including but not limited to:
- Violation of these Terms
- Fraudulent or illegal activity
- Non-payment of fees
- Abuse of the Service or harm to other users
- Extended periods of inactivity
9.3 Effect of Termination
Upon termination, your shortened links may become inactive, and your data may be deleted. We are not responsible for any loss of data resulting from termination. Provisions that by their nature should survive termination will survive, including ownership provisions, warranty disclaimers, and limitations of liability.
10. Disclaimers and Warranties
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied.
We disclaim all warranties, including but not limited to:
- Warranties of merchantability and fitness for a particular purpose
- Warranties that the Service will be uninterrupted or error-free
- Warranties regarding the accuracy or reliability of any content
- Warranties that the Service will meet your requirements
- Warranties regarding the security of your data
You use the Service at your own risk. We do not guarantee that the Service will be available at all times or that it will be free from viruses or other harmful components.
11. Limitation of Liability
To the maximum extent permitted by law, Shortn and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.
Our total liability for any claims arising out of or relating to these Terms or the Service will not exceed the greater of:
- The amount you paid us in the 12 months preceding the claim, or
- $100 USD
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above limitations may not apply to you.
12. Indemnification
You agree to indemnify, defend, and hold harmless Shortn and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:
- Your use of the Service
- Your violation of these Terms
- Your violation of any rights of another party
- Your content or any content submitted through your account
13. Dispute Resolution and Governing Law
13.1 Payment Disputes
Any disputes related to payments, billing, refunds, or subscriptions are handled by our payment processor, Polar.sh. Please contact Polar's support at polar.sh/support for payment-related issues.
13.2 Informal Resolution
Before filing a claim, you agree to contact us at [email protected] to attempt to resolve the dispute informally.
13.3 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Shortn operates, without regard to its conflict of law provisions.
13.4 Arbitration
Any disputes arising out of or relating to these Terms or the Service will be resolved through binding arbitration, except where prohibited by law. You waive your right to participate in a class action lawsuit or class-wide arbitration.
14. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Service after such modifications constitutes your acceptance of the updated Terms.
If you do not agree to the modified Terms, you must stop using the Service and may terminate your account.
15. Miscellaneous
15.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Shortn regarding the Service.
15.2 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
15.3 Waiver
Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.
15.4 Assignment
You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms without restriction.
15.5 Force Majeure
We will not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.
15.6 Third-Party Services
The Service may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of any third-party websites or services. Your use of third-party services is at your own risk.
16. Contact Information
If you have any questions about these Terms, please contact us:
Email: [email protected]
Support: [email protected]
17. Acknowledgment
By using the Service, you acknowledge that you have read these Terms of Service and agree to be bound by them.